FAQ


General Questions


How old are the motorhomes?

The maximum age of the motorhomes is 2.5 years.

How do I book an RV?

You can book online directly on our website in the reservations a mobile home. Here you have the possibility to provide a non-binding inquiry. In this case, you will receive within 24 hours of a binding offer that you can also confirm to us by mail, email or fax.

What Motorhomes does Southcamper rent?

We rent motorhomes of the brands Rimor, Ford Nugget and Weinsberg.

To which countries can I take the vehicles?

Vehicles are rented only for trips in the following countries: Spain, Portugal, Gibraltar, Andorra, France, Italy, Germany, Switzerland, Austria, Luxembourg, the Netherlands, Belgium, Great Britain, Czech Republic, Slovakia, Croatia and Slovenia. Trips to other countries, particularly on the African continent require the written consent of the rental company.

Can the motorhome be returned at a different location?

We offer the possibility to return the vehicles at another location than the handover location. These so-called one-way rentals between stations Málaga, Barcelona, Madrid and Bilbao are bookable with a minimum rental period of 14 days. Handovers and returns to the transfer stations - these are alternative handover or return places near a rental location - are possible without special minimum rental time but regionally limited to Catalonia (rental station Barcelona, transfer stations Tarragona / Reus and Girona), Andalusia (rental station Málaga, transfer Station Jerez de la Frontera, Seville) and the Basque Country (rental station Bilbao, transfer stations San Sebastian, Vitoria and Santander).

How are the campers equipped?

The mobile home has a large inventory base. The daily rental rate includes child seats, kitchen-kit, awning and all equipment for water and power supply.

Minimum rental time

The minimum rental period is 4 days, 6 days during high season. For one-way rentals, the mobile has to rented for at least 14 days.

Pets

Pets are not allowed. Exceptions require a separate agreement with the rental company. Increased costs for the final cleaning (especially odor removal) can be charged on return of the vehicle.

Driving license and age of the driver

The minimum age for driving our RVs is 25 years. Each driver registered must have been in possession of a guiding certificate class III or class B for at least two years.

What kind of luggage is suitable for motorhomes?

Suitcases should be avoided, bags and small backpacks are more suitable. If you arrive by plane and can take very little baggage allowance, you might want to check our reasonably priced extras.

Performance and Financial


How do you calculate the rent?

The rental cost consist of the daily rate, different seasonal rates are billed exactly to the day, the service fee and the extras.

Payment of rental

When the booking is made 20% of the daily rates and service fee (minimum of 200 €) are to be paid via bank transfer, Paypal or credit card payment within 7 days. The full rental price is to be paid 30 days before vehicle handover. If the booking is made less than 30 days before rental start, the full rental price is due immediately.

Insurance

The rental fee includes Allianz insurance with a deductible of € 600 for liability and comprehensive damage per claim. The excess can not be excluded completely, however, it can be reduced to € 150 via an additional charge of € 7.50 per rental day. The liability insurance includes coverage of up to € 50 million.

Deposit

When taking over the RV a deposit of € 600 is payable by credit card. Without this deposit the vehicle can not be handed over.

Cancellation

In the event of cancellation caused by the tenant the following cancellation fees apply:

  • Up to 50 days before arrival 20% of rental minimum of 200 € of rental
  • between 49 and 15 days before arrival 50% of the rental
  • less than 15 days before arrival 80% of rental
  • the day of renting or no show 95% of rental
  • (see also Conditions)

Additional driver

Additional drivers can be added to the rental contract with a fee of 25 € per driver. The tenant will be liable for all registered drivers in the rental agreement.

On-site


How do I get from the airport to the motorhome?

Our depots in Málaga, Barcelona, Madrid and Bilbao are max. 15 min. away from the international airports. On our website you will find detailed driving directions. In most cases, a taxi is most convenient to get to the rental station. After return of the motorhome at the depot, we offer a free transfer to the nearest airport.

Handover and drop off times

The opening hours for handover and return at our depots are Monday to Sunday from 9 am to 7 pm, the opening times for handover and drop off at the transfer stations are Monday to Sunday from 11 am to 5 pm. Until 30 days before the rental start the client has to submit his arrival and return times, which must be within the opening hours. From the general opening hours different times for over- and returns are possible but must be agreed before the rental start with the booking office.

What is important at the handover of the motorhome?

The formalities at the handover of the motorhome last for about one hour. You will receive a detailed instruction to all basic functions of the motorhome. Ask questions if you do not understand something. A good understanding of the motorhome will make your vacation more comfortable. Our colleagues will review and document with the client together potential damages to the vehicle and check inventory for completeness. Do not plan longer travels for the first day

Documents at vehicle handover

The tentant and all registered drivers must appear in person at the rental station to be registered in the rental agreement. The ID card or passport of the tenant is further to be presented. Our colleagues will make copies of all documents at the vehicle handover.

Gas, water, electricity

All motorhomes are equipped with a gas supply, the gas bottles are minimum half full at the vehicle handover. For water supply a hose with an adapter set in included in the basic inventory. You can easily soak up water so many public water points. For the external power supply the vehicle is equipped with an extension cable and CEE plug. Especially in the summer, make sure to connect the vehicle every 2-3 days to an external power supply to charge board battery.

Accident, breakdown

Inform the rental station and the police in the case of an accident, fire, theft or damage caused by wildlife. Adverse claims shall not be recognized. The tenant has to demand a police report in the case of an accident and hand it over to the rental company no later than upon return of the vehicle.

What is included in the rent?

Our motorhomes are all equipped with heating, air conditioning, stove, refrigerator Sink with fresh and waste water tank, kitchen equipment and all utensils equipped for water and power supply. The models of the brands Rimor and Weinsberg also have a wet room with shower and toilet. the Rental price furhter includes:

  • Transfer to the nearest airport after vehicle return
  • 250 free km per rental day, then € 0.10 / km
  • One registered driver in the rental contract
  • Fully comprehensive insurance with excess of 600€ per claim, insurance coverage of up to 50 million euros
  • Child seats, kitchen kit, awning
  • Gas bottle (min. half full)
  • Final cleaning
  • Guaranteed mobility and road assistance

Cleaning

The motorhomes are rented in a clean condition (outside and inside). At vehicle drop off, the RV must be handed over in a clean condition (inside). The waste water tank and toilet cassette must be emptied prior to return. We charge 70€ if the toilet cassette is full at vehicle drop off. Please note that cleaning expenses which are not included in the rental price are charged at 35€ per hour and must be paid on site.